CS · 01 · 2025
Marlow & Bell — inbox triage at a partner desk.
- Sector
- Commercial law
- Engagement
- Inbox triage & matter routing
- Stack
- Outlook · Clio · Slack
- Live since
- March 2025
Partners were spending the first ninety minutes of every day reading email and routing matters. We built a quiet classifier that reads inbound mail, drafts a reply, and assigns the matter to the right team member.
- 312 hrs reclaimed at partner desk · per year
- 47.2% drop in misrouted matters · 90-day window
- 8.6 days faster median first-response · vs. baseline
We stopped fighting our own inbox. The system handles the routing and the boring drafts. We sign off on what matters.
Eithne Marlow-Vance Senior Partner, Marlow & Bell